Schedulefly Stories

Growing a software business one restaurant at a time

Month: February 2009

How is Online Scheduling and the Team at Schedulefly Helping Your Business?

We recently asked our customers a few questions to see how they felt about our product, our service and our company. We’ve been thrilled to see so many of them responding with wonderful feedback and suggestions for future enhancements. We plan on sharing many of these Q&A’s here on our blog over the coming months – hopefully to paint a picture of the real impact online employee scheduling is having on our industry.

We asked BJ Frentzel, a customer with multiple restaurant concepts in Winston Salem NC, a few questions. Here are his answers straight from his email response…

Why do you use Schedulefly?

“I am the Director of Operations for a multi-concept, multi-unit restaurant group. I was looking for a tool that was easy for managers to use, easy for our employees to use, and gave me the ability to track and offer suggestions to improving the scheduling and labor costs. Schedulefly has meet and exceeded our expectations.”

How much time does Schedulefly save you per week – vs. your previous scheduling process – in creating and managing schedules?

“It easily saves each manager at each restaurant 3-5 hours per week.”

How much are you saving in weekly labor costs by using Schedulefly?

“Easily a few hundred dollars just in the manager’s time alone.”

What is it like to do business with Schedulefly?

“You guys are super-responsive and have a clear dedication to service and improvement. In the restaurant industry it’s been my experience when looking for tech bases solutions (whether for inventory, POS systems, scheduling, etc), once a company gets your money they really don’t care anymore. You guys flip that practice on its head. Its great working with you and you’re one of the very small expenses that I don’t mind parting with each month because you definitely earn every bit of your fee.”

Any other thoughts or ideas you would like to share?

“I really can’t say enough positive things about your product…I’ve been writing schedules at restaurants for years now. I’m jealous of the manager’s that I hire now since they’ll never know the pain of the old way we used to schedule. I think you’re honestly revolutionizing the way restaurants schedule and communicate with their employees. It’s great.”

Restaurant Staff Communication and the Schedulefly Message Wall

Schedulefly is revolutionizing the way restaurants communicate and connect with their staff!
Posted via iPhone by Wes @ SF 12 minutes ago  Reply

I just broadcasted this message to staff’s inboxes, cell phones, Facebook pages and our company Twitter!
Posted by Wil @ SF Today at 8:15am 3 Replies

Hi Team – Please review the new Employee Handbook I just uploaded to our Documents page. Thanks!
Posted by Tyler @ SF 3 days ago  10 Replies

Each Schedulefly account has a “Message Wall” that enables managers and staff to communicate important messages to each other, online, from anywhere at anytime. Messages and their replies, like the ones above, are displayed on every staff member’s Schedulefly home page.

Posting a new message to all staff or select groups of staff is easy. You can post it from your Schedulefly page – or you can post it from a mobile device, your cell phone and even Facebook. Managers with important or time sensitive messages can broadcast the message out to inboxes and cell phones as a text message.

If you use Twitter for your business and have a following of eagerly listening customers – we’ve also added a cool feature that lets you choose to have your message “auto-tweeted” to your Twitter page. Maybe your alerting your staff to a weekly drink special they should mention or to some great new menu changes – why not go ahead and alert your Twitter followers too?!

When you combine this powerful messaging tool with the ability to upload and share documents, photos and videos – communication with your staff has never been easier and is now actually pretty fun!

Try Online Scheduling at Schedulefly for FREE today!

Schedulefly Innovation & The Power of Multi-Tenancy

Schedulefly is a multi-tenant software application – which means we have one web application that serves all of our customers. Think of it like living in a high rise condo vs a single family home neighborhood. You can move in a make your private living space your own – but the yard, the building and all the cool amenities are provided by and updated by Schedulefly!

One of the benefits of a multi-tenant application, for our customers, is the ability to collaborate and learn from each other – inside our application. They can share best practices and “crowd source” answers by asking questions that are seen by thousands of restaurant professionals also using Schedulefly.

Here is a shot of the “Schedulefly Network” tab – showing a discussion between Wil Brawley and a dozen or so customers. Each customer has access to the “Network” tab – where they can get involved in these discussions. We love it when they take time to get involved.

This inter-tenant collaboration is very powerful not only for our customers – but also for our development team here at Schedulefly. It enables us to easily communicate with our customers on anything and everything related to our product. We have some innovative ideas (some maybe crazy!) that we are able to pitch to everyone – to see their response – and to start a discussion.

It’s a win-win because we are ensuring that our product continues to add value for everyone – while allowing customers to be intimately involved in the evolution of our product.

The Schedulefly Team

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