Schedulefly Stories

Growing a software business one restaurant at a time

Month: March 2010

One Sharp Pizza Baker: 14% Net Operating Profit, $3.5 Million Per Unit Per Year, 20% Employee Turnover Rate.

I read a fantastic article in February’s Inc. Magazine: Lessons from a Blue-Collar Millionaire. They had me at the subtitle: “When Nick Sarillo launched his pizza business, he had one goal in mind: to create a corporate culture unlike any he had seen.”

Nick wanted something new – something unconventional. He wasn’t going to settle for doing things the way people had done them in the past. Nope. He turned a def ear to all of the “experienced” people who were telling him how his business should run. Heck, he even went completely off course from the way his father has run his pizza restaurant successfully for many years.

They key? He went with a “trust and track” management philosophy, instead of the relatively common “command & control” style prevalent in most restaurants. In other words, Nick believed he could hire smart, hard working, go-getters to work in his restaurant, and reward them not only with the opportunity to make good money – but more importantly – by giving them a lot of responsibilities, and empowering them to execute.

It’s a great article so check it out to learn more. The connection to Schedulefly is that most of the restaurants that use Schedulefly favor some variation of Nick’s “trust and track” approach over a “command and control” approach. They tend to understand the importance of empowering employees – and what that means for employee morale. They want employees to have fun. They want employees to feel engaged. And so on.

The connection? I think its simply that restaurants that favor open, trusting, honest communication between management and staff like Schedulefly’s easy communication tools. They tend to believe in the power of happy staff members translating into more profits, so they love to leverage Schedulefly to make their employees’ lives easier. They like to foster teamwork and camaraderie, so they encourage staff members to interact on their Schedulefly Message Wall. They lean towards flexible tools that don’t assume they operate like everyone else. The list goes on.

Anyway, this approach apparently works pretty darn well for Nick, who runs two of the most profitable independent pizzerias in the nation. He’s not a customer (yet!), but I admire his cool, successful, unconventional approach.

Keepin’ It Simple & Fun,

Wil @ Schedulefly

Schedulefly Free Trial – Get Started On The Right Foot By Showing It To Your Staff

If you want your free Schedulefly trial to be a success – let your staff know about it right away. Tell them your checking it out, let them know their own individual logins are coming and they should check it out too. Upload your photo and quickly post a welcome message for everyone on your message wall so they see it on their first visit. Encourage everyone to kick the tires too – and give you feedback. Tell them about our mobile app that lets them pick-up and give-up shifts. Send them a test schedule to their cell phones as a text message and watch their reaction! Get them excited about this really cool change your making for the restaurant.

Schedulefly is not a tool for managers only. It is not a tool for owners only. It is a tool for the entire staff. We’ve made it easy to use and adopt for a reason. We want your entire staff to “get it” and love it – right away. No training required. Get them involved in the fun early on and I bet it takes on a life of its own…

Keepin’ It Simple and Fun,

Wes @ Schedulefly

Schedulefly Podcast #2 – Award Winning Indie Restaurant Talks About Moving From 10 Years of Excel to Schedulefly…And Never Looking Back!

Interested in hearing what a happy, long term Schedulefly customer has to say about why he moved his restaurant employee scheduling and communication to Schedulefly, and how it’s helping? Tad Peelen of Joe’s Real BBQ in Gilbert Arizona talks about huge time savings for managers. Near elimination of sick calls. Easy communication with 60 employees. Crazy Return On Investment. And more…

Click the play button to listen…

http://www.schedulefly.com/player.swf

Keepin’ It Simple & Fun,

The Schedulefly Team

Don’t Panic: Last Minute Unexpected Staff Schedule Changes are a Piece of Cake

This is a great video of Noah from the Mellow Mushroom in Raleigh NC showing you how easily they can add a last minute shift to a posted restaurant wait staff schedule and then give up that shift to immediately alert all wait staff via text message. Within minutes, the shift is covered. No phone calls, no distracting fire drills, no headaches. They even appear to be having fun!

http://vimeo.com/moogaloop.swf?clip_id=10432515&server=vimeo.com&show_title=0&show_byline=0&show_portrait=0&color=00adef&fullscreen=1

Thanks Noah and the crew from Mellow Mushroom!

Keepin’ It Simple & Fun,

The Schedulefly Team

Restaurant Owner Podcast #2 – Secret Sauces, Social Media, and Never Losing Sleep at Night

Tad Peelen, co-owner of the highly successful Joe’s Real BBQ in Gilbert, AZ offers awesome insight into everything from tools like Twitter and Foursquare, to the value of empowering his employees, to the years of research he and his partners did before they pulled the trigger on opening Joe’s. Anybody whose interested in what a very successful indie restaurant owner with a proven track record has to say will eat up every bit of the following 20 minutes. Thank you Tad, this stuff is gold…

Click the play button to listen…

http://www.schedulefly.com/player.swf

Keepin’ It Simple & Fun,

Wil @ Schedulefly

Owner at Philadelphia’s Tria Cafe talks Recession, Offering Value to Customers and Restaurant Technology

This is the first in our new series of conversations with indie restaurant owners. We have no agenda and no bias. The questions will often be the same with each podcast – open-ended questions that lets restaurant owners share what’s on their minds when they wake up every day, what trends they think are important, what keeps them up at night – stuff like that. Schedulefly has a ton of indie restaurant customers and we are stoked to start talking to them and letting you listen here on our blog.

This is a great conversation we had with Jon Myerow of Tria Cafe in Philadelphia. He talks about the recession, offering value to his customers and also restaurant technology and why some restaurant owners may be hesitant to adopt new technology that really does help their business operate more efficiently.

Click the play button to listen…

http://www.schedulefly.com/player.swf

Keepin’ It Simple & Fun,

Wil @ Schedulefly

Schedulefly Podcast #1: Richard Taubin, Co-Owner of Friends Coastal Restaurant in Madisonville, LA

Friends Coastal Restaurant is a really cool, fun Key West / New Orleans fusion joint in Madisonville, LA. They rebuilt a great place after Katrina – the building has been around since 1850. After using Excel for a couple of years to create their restaurant staff schedule, they realized there had to be a better way – and moved to Schedulefly.

Richard and I spend a quick 10 minutes talking about their old scheduling and communication process, their new process, what the managers think, what the staff thinks, and how “there is no way to communicate with the entire staff easily without Schedulefly.”

Click the play button to listen…

http://www.schedulefly.com/player.swf

Keepin’ It Simple & Fun,

Wil @ Schedulefly

Restaurant Job Postings Made Terribly Simple and Easy

Wow! Wes just knocked it out of the park with our new job posts tool. You simply won’t find an easier way to post a restaurant job, as well as manage the incoming resumes, share comments with fellow managers, etc. Enough commentary. Just watch this….

http://screenr.com/Content/assets/screenr_1116090935.swf

Keepin’ It Simple & Fun,

Wil @ Schedulefly

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