Day: April 29, 2010

Restaurant Owner Podcast #4 – "No Matter How Good Your Product Is, If Your People Are Bad Your Customers Won’t Return"

So says John Bornoty, owner of The Big Salad. Listen to John talk about selling his software business to start The Big Salad, how he started just before the economy took a dive in October, 2008 and weathered the storm, how restaurants are a “people business,” how you’ll generate a huge ROI on your employee […]

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Is Your Staff Eating You Out of House and Home?

Restaurant teams are often like families. Working well together week in and week out creates a close bond with other staff. Like a family – you help each other often and you argue sometimes too. I’ve seen some waiter/chef arguments (during the heat of a busy Saturday night) that would rival many knock-down drag-outs I […]

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