Book Update – Phil Roberts of Parasole Restaurant Holdings

Phil Roberts co-founded Parasole in 1997, and he’s launched one successful concept after another, including nationally known Buca di Beppo and The Oceanaire Seafood Room. Phil is bold, innovative, and knows what people want before they do. This was one heck of an interview, so enjoy some advice from a man who has proven himself…

Schedulefly Is A Lot Like A Hot Dog Stand

It occurred to me today that running Schedulefly has many similarities to running a hot dog stand. Both have simple menus and a clear focus on who they want to serve. We want to serve restaurants. Not hospitals. Hot dog stands want to serve people who want hot dogs. Not salads. We’re alike quite a…

To Get Better, Try Removing Features Instead of Adding Them

Wil sent me a quote this morning from the book “Made To Stick”: A designer knows he has achieved perfection not when there is nothing left to add but when there is nothing left to take away It is a quote from French Poet Antoine de Saint ExupĂ©ry. The quote is so good, yet so…

Different

I just finished reading Different: Escaping the Competitive Herd. If you are interested in learning more about how to separate your restaurant from your competitors, and how to build a highly loyal customer base, read this book. The author is a Harvard professor who is known for producing some fantastic business case studies. This is…

Over 1 Million Alerts Served Each Month

With customers in 9 different timezones, our email servers are working round the clock! In fact – we now send more than 1 million helpful email and text message alerts each month. Alerts such as: – Weekly schedules – Time Off requests – Shift trade requests – Message Wall broadcasts – Daily Crib Sheets –…

Book Update – Chris Sommers of Pi Pizzeria

Pi Pizzeria of St. Louis has been wildly successful in a short amount of time. They opened their first location on “Pi Day” (3.14) 2008, and by that October then-Senator and presidential candidate Barack Obama enjoyed some of their pizza after a St. Louis campaign rally. He loved it, and Pi, which was already very…

Keep Your Eye On the Middle of the Target

My buddy David lost his job at a very large bank recently. His position was eliminated. He has a very mature, philosophical perspective on what happened. And his email to me on the topic is full of about as much business wisdom as you could squeeze into a paragraph. “I see business as a series…

Restaurant Schedules Are Flyin’ In All 50 States

We have had a good week here at Schedulefly. A bunch of restaurants from a bunch of different cities joined the family this week – and are now scheduling and communicating with staff online. I decided to mess around with Google Earth and plot some of them – just curious where they were all located…

Book Update – How Some Restaurant Owners Have Built Cathedrals

I recently read a business parable that stopped me in my tracks: Three stone cutters were asked about their jobs. The first said he was paid to cut stones. The second replied that he used special techniques to shape stones in an exceptional way, and proceeded to demonstrate his skills. The third stone cutter just…