Michael Chernow, co-owner of The Meatball Shop in NYC, had this to say in his interview for our Restaurant Owners Uncorked video series:
“I put my employees first. Before my guests. Before my business partner. A happy staff and a happy team translates straight through to the plate.”
I asked most of the people I’ve interviewed for our book and our video series, “Who comes first: your staff, your customers, or your partners and investors?” Everybody has a different answer, and of course none of them are right or wrong. I simply found Michael’s response to be very memorable. And hard to debate.
If you’d like to share your thoughts on this topic, I’d love to hear ’em. I’m at wbrawley at schedulefly dot com.