Hiring with patience and why character trumps experience (new vid)

Tad Peelen of Joe’s Real BBQ talks about why he’s learned to be patient when hiring, and why character trumps experience… (If you are reading this post in an email and don’t see the vid, here it is) By the way, we’re having a blast producing these videos, and we are very excited about how…

Why Joe’s Real BBQ provides awesome benefits to part-timers (new vid)

Tad Peelen of Joe’s Real BBQ talks about why they provide really aggressive benefits to their team (such as a 401k plan for part-timers!). I love it when businesses buck convention and do things because they believe they are the right thing to do, not because they think they’ll see an immediate impact on the…

How to hire the right people for your restaurant (new video)

Joe Johnston (Joe’s Farm Grill, Joe’s Real BBQ, Liberty Market) discusses hiring based on character, and why it’s so important not to decouple the words “restaurant” and “business”… (If you are reading this post in an email and don’t see the video, it’s here) If you like this video, check out the whole series (over…

A great review of our book…

Two years ago we self-published our book, “Restaurant Owners Uncorked: Twenty Owners Share Their Recipes for Success.” We felt like it would be useful to people who were considering starting a restaurant, but we had no idea how much people would like it, how many copies it would sell, and so on. Suffice it to…

Building your restaurant as an institution (new video)

Joe Johnston’s three restaurants (Joe’s Farm Grill, Joe’s Real BBQ, Liberty Market) are each institutions in Gilbert, AZ. And the word “institution” is no exaggeration. I went to all three and saw for myself. People come from all over the place to eat at them, and they are constantly busy. For instance, Luke Pearson (of…

Timing is everything

Recently we got our 10,000th restaurant to start a free trial at Schedulefly. It took us the better part of 6 years to get 10,000 to try it. The cool thing is just over 3,000 have liked it enough to pay for it. Basically 30% of the 10,000 have signed up – I like that…

The importance of keeping things simple

My six year old son’s baseball coach sent the parents a list of things to work on with our boys at home. I initially copied the list to this post so you’d see I’m not exaggerating when I emphasize how long the list is, but that would have resulted in the longest post in the…

The nervous waiter and the credit card debacle

I recently wrote about how we would occasionally see celebrities in the restaurant where I worked in college. A few, who were often in town for movies they were filming, were quite the regulars. Well one such couple was Alec Baldwin and Kim Basinger – back in 1993 to 1994-ish. I saw them in the…

Interdependence and finding the right biz partner (new ROU vid)

Joe Johnston (Joe’s Farm Grill, Joe’s Real BBQ, Liberty Market in Gilbert, AZ) nails it with comments about finding the right person to be your business partner and about the importance of interdependence. My observation has been that these two ideas are often overlooked in business until people figure them out the hard way. Listen…

It was a smarter decision than we thought

For the first few years of Schedulefly, we were pretty much in a constant state of change based on feedback. As I look back – I think we kept (and still keep) a nice balance of making changes that made/make good sense both for our customers and also for us. The decision to not do…