I just got a call from a lady who asked to cancel her restaurant’s Schedulefly subscription. She told me her restaurant is closing it’s doors. She was sad, and it made me sad to speak to her about it. I don’t mind when somebody calls and tells me they’ve found a different solution for their business, and need to cancel. That’s a good thing because it means they have found something that works better for them, and we no longer are serving a customer who doesn’t love our software. A win-win.
But when somebody cancels because they are dissolving their business, I can’t help but take a moment to wish the entire team the very best in whatever they do next, and tip my hat for having tried. Starting and running a successful restaurant business is tough. Very tough. There are so many things that can go wrong, many of them out of your control. It’s hard to hear about a group of people who’ve poured so much time, money, effort, sweat, energy, passion, and love into something and it didn’t work out. That’s tragic.
But my hope is the folks that called today, and anybody who has to make the tough decision to hang the permanent “Closed” sign on the door, are able to learn from the experience, make adjustments, and try it again. Or maybe they won’t. Perhaps they learned that the restaurant business isn’t for them after all. Either way, I got off the phone and decided to write this post anybody who has been through this scenario. I just wanted to say thank you.
Thank you for trying. Thank you for having the guts to go for it. Thank you for putting yourself out there. Thank you for not letting fear rule your decisions. And thank you for reminding us all that no matter the results, trying is courageous and inspiring.