ROU Revisited – Dave Query

We started our Restaurant Owners Uncorked video series five years ago. We’ve interviewed a bunch of successful, awesome owners and made some inspiring videos full of timeless wisdom. Every now and then I go back and re-watch some of them, and I never fail to nod along with what these folks are saying and thinking…

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How to get (and keep) a restaurant job

“Wil, I’m desperate to find people willing to work hard.” “Labor is at Defcon 4 right now. I can’t find anybody who is willing to work hard.” “These days nobody wants to earn their stripes.” These are the things restaurant owners have been telling me lately. I’ve offered just a few quotes, but I’ve heard…

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People often laugh when I thank them

Most days, I answer our phone calls. Most of the time those calls are from customers who either need to update their credit card or have a quick question about our software or about adding a new restaurant location they plan to open to their account with us. Every time I’ve finished handling whatever the…

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