behind-the-curtain

Your customers are where?

Occasionally I’ll meet someone new in a small talk kind of situation and they’ll ask what I do. I’ll say something along the lines of “I own a company that sells software to restaurants”. The first response to this is usually either “Oh, you mean like Open table dinner reservations?” or “Oh, like POS software […]

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Why we run Schedulefly like a general store

My friend once said to me about Schedulefly, “Y’all run that business like you are some old timers running a general store.” It’s so true. I love that analogy. But why did he say that? And why do I think it’s so accurate? Well, we’ve both spent time in the N.C. mountains in Valle Crucis, […]

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It’s not worth it for $162,000. Or even $800,000…

Last week we received a nice note from a person who works for a large retail clothing company with hundreds of locations. He believed Schedulefly could be a great solution for his company, and told us he wanted to help us win the business. Using pricing info from our site, he determined it would be […]

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Why we’re glad our phone rarely rings

Yesterday I was handling our incoming phone calls at Schedulefly. We received fewer than 10 calls the entire day, and here’s how they broke down…. Approx 5 calls: Customers who needed to change their credit card number with us and don’t know about our new online billing system. 2 calls: Calls from people considering using […]

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You can’t build an institution overnight

Last week when I was interviewing Marilyn Schlossbach for Restaurant Owners Uncorked, she said this: “You have to have patience with your passion. Nothing happens overnight, and if it happens overnight, I’m a little nervous about that. Things should take time to grow and be deep rooted.” I couldn’t agree more, and just as Marilyn […]

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Are you building a company, or just a module?

Recently I received an email from an investor who has invested in a company that offers an online scheduling service – a competitor I guess you could say. This investor said and I quote β€œWes, we are building a diverse platform of technologies that we are going to offer to the restaurant industry and would […]

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Sign this NDA for our RFP so we can CYA

Recently I received a call from the corporate office of a franchise organization. The nice gentleman on the phone told me that a few dozen of their franchisees were using Schedulefly and liked it, so the organization would like to invite us to participate in their RFP (request for proposal) to become that organization’s preferred […]

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Great vs. Big

A few years ago we outlined a few goals for our company. They had nothing to do with metrics, like number of customers or revenues or whatever. Rather, they were things like “Be the most beloved brand that serves the restaurant industry” (which I’ll blog about soon) and the reason for today’s post: “Build a […]

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3000+ restaurants. I can’t imagine doing it any other way.

Back in 2007 Tyler and I had a short meeting (in my old office – at another company where we worked together) that lasted about 15 minutes. He was leaving and we decided to make Schedulefly a real business and we talked about how to get started. Schedulefly was something I had written back in […]

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It was a smarter decision than we thought

For the first few years of Schedulefly, we were pretty much in a constant state of change based on feedback. As I look back – I think we kept (and still keep) a nice balance of making changes that made/make good sense both for our customers and also for us. The decision to not do […]

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