A memorable milestone

Late last week, we officially reached 5,000 customers. It’s taken almost 8 years – since we get them one at a time, but man it’s sure flown by. It’s a really memorable milestone for us – maybe the best yet. I think it’s so cool because there are still just 5 of us running Schedulefly….

Creating fans forever, even after they are gone

There are so many examples of companies that initially created something awesome for a specific type of customer, only to eventually abandon a loyal subculture of fans in trade for growth and profits and return for investors. For most, it was probably the only way to survive once they passed the point of no return…

"Coffee is definitely trial and error" (new podcast)

Sean Scott owns Subculture Coffee, with locations in West Palm Beach and Delray Beach in Florida. Sean and I spoke about everything from the trust and relationships formed between coffee buyers and the farmers they source their beans from, to the risks of bad weather harming coffee bean crops, to the trial and error of…

"I run my restaurant like I would run Apple" (new podcast)

Bret Oliverio took over Sup Dogs in Greenville, NC in 2011 after his brother, who started the restaurant, tragically passed away in a house fire. Bret had no restaurant experience and had to learn everything from how to tap a keg, how to manage his staff, how to implement portion controls, how to generate consistent…