Delivering Happiness In A Box

While on vacation at the beach – I read Tony Hsieh’s book Delivering Happiness – A Path to Profits, Passion, and Purpose. It is the story of Zappos and how he and his team made the online shoe buying experience easier, better and more fun than actually visiting a shoe store! They did this by…

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Wil’s Whiteboard, Volume III – Free Tastes of Schedulefly

We recently launched a web site that enables restaurants to post job openings for free. Here’s the story behind why we are doing this…. http://vimeo.com/moogaloop.swf?clip_id=13339759&server=vimeo.com&show_title=0&show_byline=0&show_portrait=0&color=00adef&fullscreen=1 Keepin’ Our Business Decisions Wide Open,Wil ——————————————- Restaurant with Open Jobs to Fill? Check out Restaurant Jobs by ScheduleflyThe easiest way for restaurants to find and hire great people Is…

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Common Traits of Schedulefly Customers

We have recently been working to understand the common traits that our restaurant customers share. And we’ve learned that outside of the obvious desire they all have to improve their restaurant staff scheduling and communication, the commonalities are pretty easy to determine… Independently Owned RestaurantsAlmost all of our customers are independently owned restaurants. Most of…

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People Don’t Come for the "Flare"

It’s funny how many restaurants try to concoct “fun” atmospheres and make customer service a process. There’s nothing genuine about it, and we all know it when we see it. It’s so common that the movie “Office Space” has a few “Flare” scenes to mock the approach. Here’s one of them…. Then there are places…

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